Terms of Service

Introduction

Welcome to SofaTurkey, your premier destination for exquisite seating solutions.Our commitment is to offer you the best sofas, crafted with care. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SofaTurkey’s relationship with you in relation to this website.

Production and Delivery

At SofaTurkey, we understand that time is of the essence. Our production process is streamlined to ensure that your chosen products are manufactured within an average timeframe of 7-21 business days. Once crafted to perfection, your items will be prepared for shipment and promptly dispatched to your address(Shipping can also be organized by customers. Product prices do not include shipping cost.).

Orders

When placing an order through our website, you will be required to provide certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Production times may vary according to the type, quantity and production method of the product you order. SofaTurkey follows the processes for the fast production of the product you order. You can contact us to find out the production times of the products before ordering.

When or before the production of your products is finished, SofaTurkey provides the buyer with the necessary information for transportation. The buyer is responsible for all costs incurred if the products are not picked up from the address of the supplier company or the address where the products are kept for transportation within 15 days after the products are ready for transportation and the buyer is informed for the transportation organization. The buyer cannot load the products without paying the additional charges and SofaTurkey accepts no responsibility for the products and the process in question after the 15th day of the date on which the buyer states that the products are ready for transportation. After the order is ready, Sofa Turkey has the right to confiscate the products if the buyer do not receive the products for three months without any reason.

Cancellations and Refunds

We strive to accommodate your needs. However, due to the custom nature of our products, orders cannot be canceled once production has commenced. In the event of a cancellation request prior to production, please contact our customer service team immediately.

Production Process

SofaTurkey™ works with workshops that have proven success in their field, are skilled and produce seats with high quality standards. After the order is created, the product is prepared for transportation directly from the warehouses, if available in stock. If the ordered product is to be manufactured specially for the customer, it is made ready for transportation at the end of the production period. SofaTurkey™ reserves the right to cancel the order due to problems in manufacturing processes, disruptions in raw material supply, extraordinary circumstances or any other reason.

The production process of the products may vary according to the order density of the manufacturer company, the quantity and feature of the product to be manufactured. As SofaTurkey™, we control and organize the processes with our Supply-Production team to deliver our customers’ orders as soon as possible.

About Products

All of the product images on SofaTurkey™ have been provided by the manufacturing companies. SofaTurkey™ always takes care to ship the products as shown on our website. Please note that the phone/tablet/computer and browsers you use may show the colors slightly different.

The design, development and manufacturing of the products on SofaTurkey.com, patents do not belong to SofaTurkey.
All products, dimensions, images and all details on the SofaTurkey website are provided by suppliers / taken from suppliers’ sources. SofaTurkey is not a party to any copyright, patent license and all other problems related to the products and does not accept any responsibility.