Terms of Service

Introduction

Welcome to SofaTurkey, your premier destination for exquisite seating solutions. Our commitment is to offer you the finest sofas, crafted with care and delivered to your doorstep. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SofaTurkey’s relationship with you in relation to this website.

Production and Delivery

At SofaTurkey, we understand that time is of the essence. Our production process is streamlined to ensure that your chosen products are manufactured within an average timeframe of 7-21 business days. Once crafted to perfection, your items will be prepared for shipment and promptly dispatched to your address(Shipping can also be organized by customers. Product prices do not include shipping cost.).

Orders

When placing an order through our website, you will be required to provide certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Cancellations and Refunds

We strive to accommodate your needs. However, due to the custom nature of our products, orders cannot be canceled once production has commenced. In the event of a cancellation request prior to production, please contact our customer service team immediately.

Production Process

SofaTurkey™ works with workshops that have proven success in their field, are skilled and produce seats with high quality standards. After the order is created, the product is prepared for transportation directly from the warehouses, if available in stock. If the ordered product is to be manufactured specially for the customer, it is made ready for transportation at the end of the production period. SofaTurkey™ reserves the right to cancel the order due to problems in manufacturing processes, disruptions in raw material supply, extraordinary circumstances or any other reason.

The production process of the products may vary according to the order density of the manufacturer company, the quantity and feature of the product to be manufactured. As SofaTurkey™, we control and organize the processes with our Supply-Production team to deliver our customers’ orders as soon as possible.

About Products

All of the product images on SofaTurkey™ have been provided by the manufacturing companies. SofaTurkey™ always takes care to ship the products as shown on our website. Please note that the phone/tablet/computer and browsers you use may show the colors slightly different.

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