Frequently asked questions

How can I order a sofa online?

You can order a sofa online by browsing our website and selecting the style, size, fabric, and other options you prefer. You can also request fabric samples to see and feel the quality of our materials. Once you are happy with your choices, you can add the sofa to your cart and proceed to checkout. We accept various payment methods.

How long will it take to receive my sofa?

The delivery time of your sofa depends on the availability of the selected fabric and the location of your address. We will provide you with an estimated delivery date when you place your order, and we will keep you updated on the progress of your sofa. Generally, if you have chosen a product in stock, it may take 1-2 weeks; if you have chosen a product that will be produced specifically for you, the production time may take 2-8 weeks and 1-2 weeks delivery to your address.

How much does the delivery cost?

The delivery cost varies according to the type of product, the number of pieces and the country to be delivered. As SofaTurkey, there are shipping companies that we constantly work with in dozens of countries. After adding the product to the cart, you can see the average shipping cost, if you cannot see the cost, you can get quick information from customer service.

What is your return policy?

Please visit : https://www.sofaturkey.com/refund_returns/

Can I modify or cancel my order after placing it?

Time is a diamond. As SofaTurkey, production processes start very soon after our customers order their products. You can get information from the text below for cancel and modify.

By placing an order and accomplishing the payment procedure, you accept and admit that you have confirmed the order. After the payment is processed, the cancellation request may not be accepted.

To cancel your order, please contact our customer support team via email or phone, providing the order details such as order number, product name, and quantity maximum one hour after the payment.

If you processed the payment not during the working hours, make sure you contact our support team within the first hour of the first working hour.

If your cancellation request is received within the designated time frame, we might accept modifications in your order.

In case of total cancellation of your order, all charges due the refunding will be deducted from the amount you paid and your remaining money will be via a suitable and applicable payment method.

Can I order fabric/leather swatches before making a purchase?

Yes, we offer fabric swatches to help you choose the perfect color and texture for your sofa. Please contact our customer support to request swatches.

Do you offer customization options for sofas?

Of course! Every home is special and deserves special design. You can choose the color or fabric type you want in almost all of our products. There are also size customization options on many products. You can get detailed information from the page of the product you are interested in.

What should I do if my order is delayed?

Possible reasons for delays may be prolonged customs processes, disruptions in the country of the order. Don’t worry, we work with professional partners for transportation. Nevertheless, contact our customer support for more information and we will assist you in tracking your order.

Can I change my shipping address after placing an order?

Contact our customer support immediately to request a shipping address change. We’ll do our best to accommodate your request.

How do I assemble my furniture?

Many sofa models are delivered to you ready to use. Some models may only require simple assembly (e.g. armrests). If you are confused, contact us and we will help you by sending a video, video call, text or voice call.

How can I apply a discount code to my order?

Enter the discount code during the checkout process. The discounted amount will be reflected in your order total.

Do you offer any promotions or discounts for bulk orders?

Contact our sales team for information on bulk order discounts or promotions.

Are your sofas suitable for small apartments or spaces?

Yes, we offer a variety of sofas designed specifically for smaller spaces. Check the product descriptions for space-saving options.

Will I receive the same sofa that I see in the picture?

SofaTurkey always takes care to send the products as shown on our website. Please bear in mind that the phone/tablet/computer and browsers you use may also present colours slightly differently.

Where can I view my sales receipt?

You can review your sales receipt on your ”orders” page. If you have trouble to find your sales receipt you can also contact to us.

Where can I track my order?

After you purchase an item you will receive a tracking number. Tracking number can be found on your Account > Orders. You will be able to track every movement of your order.

Are all products in stock?

Most of the seats are produced and delivered according to your preferences. You can get information about that product from the page of the product you are interested in.

Quality and Stylish Turkish Furniture Comes To Your Doorstep!

As SofaTurkey™, we deliver the furniture you need to your doorstep with our wide range of qualified sofa manufacturers! In order for you to receive your products safely, we continuously monitor quality control standards with all our supplier partners, assist in R&D studies and guarantee that you can safely use Turkish furniture in your home for years to come.

You will be able to reach sofa models manufactured in Turkey such as Turkish sofa setsTurkish reclining sofasTurkish corner sets easily and at competitive prices!

Get Turkish Sofas at the Best Prices!

With our expert team, strong manufacturer network and experience in furniture exports, you can trust us for quality-price! There is no room for non-quality products, non-professional manufacturers, exaggerated prices at SofaTurkey™!